Returns & Refunds

This store is owned and operated by Executive Media Inc, and is noted below as “EM”

RETURNS
All products are shipped in good order. If a product is not received in good order, notification to EM must be completed within 48 hours of delivery.

PACKAGING & CONDITION
Any returns must be returned unopened, and not worn. Because our products are worn on the skin, items that have been order in the wrong size and tried on will not be accepted.  All returns must not have evidence of wear, unfolding and be present in original packaging and tags attached to be considered.  Store credits or discounts will be provided, after the items are returned to our store and inspected.

FAULTY PRODUCTS
We will honour our relationship with you, over any product we provide. If there is a seam error, manufacturing error or tear in your product, we will work with you to ensure you’re satisfied. Photo evidence may be required. We will only discuss faulty products, not damaged products from wearing as different fabrics have different durability and laundry wash needs and uses.

IN-STOCK – Understanding Our Online Stores
At EM, we carry many different styles and types of products. While most of our items “for sale” are in our warehouse and will ship next 2-3 Business days, we do carry “custom order” and “limited engagement” items that may need to be custom ordered on your behalf. We guarantee that all items will be shipping within 6-8 weeks because of these elements. Most items will ship right away.

BACK ORDER
If an item is in back order status, we will attempt to notify you of the delay, and offer an alternative or an ETA. It we cannot provide your order within our shipping window of 6-8 weeks, you can opt to accept a refund of your order as long as your items have not been pre-purchased and the items aren’t in transit to our store.

Shop with Confidence

Shop online safely and securely with us and our secure website. Thank you for shopping Hewiee.com

We Ship Anywhere!

Hewiee.com ships worldwide via Canada Post. We offer multiple shipping options, including tracking options so you can know when your socks will arrive.

Online Privacy & Safety

Your privacy and online safety are #1 for us. We process payments securely through Shopify (the worlds largest e-commerce provider) and Paypal systems. And you get to choose which works best for you.

A Pair for a Pair

Hewiee.com gives away a pair of socks in our community, for every pair you purchase. We are based in Airdrie, AB and give socks to those in need in Carstairs, Airdrie, Calgary and other Southern Alberta communities.

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Hewiee.com

c/o Executive Media Inc
PO BOX 80124
Airdrie, AB
T4B 2V8

1-866-455-2400

Have a Question?

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