All items are shipped in our popular shiny black envelopes, from our parent company Executive Media Inc. The return and source addresses are included, but the source store name is not. You will be able to see your delivery clearly in your mailbox as our envelopes are so bright and shiny! But the contents of the envelope are kept private.
For international manifests, depending on the country you live in, the requirements may be different. For the most part, we ship items with a Mens Clothing description. Some countries do require a coded textile description, and we legally must complete that. But even in that case, it usually shows as a numerical code, such as 1123.3423.12.
Your privacy and comfort is our #1 concern. Whether your purchase is a gift for someone else, or for yourself, your shipment is private and we do not advertise on the outside of our packages.
Domestic Shipping (in Canada)
Flat Rate Shipping Canada – This method is new in Canada, and the cost can be a little more than standard shipping. The benefit is, no matter what you put in the box, the cost is predictable. Flat Rate Boxes include:
- High quality shipping box
- Tracking and on-time delivery guarantee*
- Up to $100 of liability coverage for loss or damage**
- Content to fit in box, without distortion, up to 5KG
Large Letter Mail – This method is the cheapest, and is available only by request. Large Letter Mail is restricted by size. This option will not display upon checkout, but will be used from time to time when taking advantage of Free Shipping offers or discount codes. Delivery time: 1-2 weeks estimated
Regular Parcel – Up to 9 days delivery, depending on your location. Tracking number is provided
Expedited Parcel 5-7 days delivery, depending on your location in Canada. Tracking number is provided
Express Post Regional is next day, National is 2 day delivery. Tracking number is provided
Priority Post Next day delivery. Tracking number is provided
International Shipping (USA and Global)
Small Packet USA (USA Only) This is the most cost effective shipping method, and our most common shipping method. It does not include a tracking number. Delivery time: 5-8 days estimated
Small Packet International This is the most cost effective shipping method, and our most common shipping method. It does not include a tracking number. Delivery time: 1-2 weeks estimated
International Parcel – We do not recommend this method. Surface International is transported by container (truck and ship) and may not depart Canada until that container is full. This timeline is unpredictable. But, it’s cheap and it works. Delivery time: 6-8 weeks estimated, up to 14-16 weeks.
Tracked Packet USA 4-7 days delivery, depending on your location. Tracking number is provided
Expedited Parcel USA 4-7 days delivery. Tracking number is provided
Express Post USA 2 and 3 days delivery. Tracking number is provided
Tracked Packet International 6-10 days delivery. Tracking number is provided
Express Post International 4-7 day delivery. Tracking number is provided
Priority Worldwide 2-3 day delivery. Tracking number is provided
FREE SHIPPING METHOD
Free shipping is offer by many of our clubs, subscription programs and deals/sales. Free shipping is sent via large letter in Canada, and does not offer tracking.
TRACKING ON SUBSCRIPTIONS
Tracking is available on clubs and subscription programs. Fees are noted within your subscription login, and can be added easily.
Executive Media’s (owner of this website, and is noted as “EM”) primary courier is Canada Post. Shipping charges (in most cases) will be determined with your purchase. EM reserves the right to review shipping charges and adjust accordingly if it is inaccurate or there is an error. We will attempt to notify you of any changes. Your credit card will NOT be charged without your consent (we just physically can’t even do that!). If you choose to decline our shipping method, EM reserves the right to cancel your order, with full refund.
- Funds are collected when your products are packed for shipping, or when orders are placed on your behalf
- Shipping charges are an estimate, and additional fees may be requested
- We do not provide product pickup services
- EM reserves the right to cancel any order, for any reason
- Suspect fraudulent orders will be reported to appropriate authorities
- Tracking numbers are provided to you via email, if applicable for your shipping method.
EM ships in shiny and bold black glossy envelopes. Your mailing address will be present on the front. Our return address is our Post Office box, and does not indicate which store you purchased from. The content list of the package will be noted as “Men’s Clothing” wherever possible, as per shipping conditions, as dictated by your country’s import requirements.
Courier/Shipping work stoppage
In the event of a work stopped, or strike by one of our shipping providers, we may choose to hold your order or select an alternative method to ship to you. Differences in costs will be absorbed wherever possible, but additional fees may apply. If your package has already been sent, and there is a work stoppage, your package will arrive after the work stoppage is over and service is resumed. We will not be sending a replacement as this is unfortunately out of our control.
EM does not drop ship from any other stores. All packages originate from our office just outside of Calgary, Canada. In the event that an item is back-ordered, we may make arrangements to ship directly to you, with your approval only to share your address.